The Thinking behind this course
Who Created This Course?
The Centre for Culture, Ethnicity & Health has developed this course to help reach our goal to create equal access to services for people from refugee and migrant backgrounds. We’ve been working this way for nearly twenty five years and offer a range of services (including training)
Centre for Culture, Ethnicity & Health (CEH)
The Centre for Culture, Ethnicity & Health has been working with organisations and people from refugee and migrant communities directly since 1994. Our thinking combines practical knowledge from this work with our community with research projects we have initiated and further research.
Here is some of the research that has assisted in creating this training
Hofstede, Geert (2001). Culture’s Consequences: comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: SAGE Publications. ISBN 978-0-8039-7323-7. OCLC 45093960.
Health Literacy Environment of Hospitals, Health and Social Service Agencies. by R. Rudd, O. Groene, W. Lawrence, L. Fleisher; 2010. HARVARD
Cross TL, Bazron BJ, Dennis KW, Isaacs MR (1989) Towards a Culturally Competent System of Care Vol. 1. Georgetown University Child Development Centre, Washington DC.
The Lewin Group, Inc. (2002) Indicators of Cultural Competence in Health Care Delivery Organisations: An Organisational Cultural Competence Assessment Profile Prepared under contract with the USA Department of Health and Human Services.
Judicial Council of Australia- Cultural Diversity Within the Judicial Context: Existing Court Report
Teaching Patients with Low Literacy Skills, Second Edition by Doak, Doak & Root, 1996
Bias – Blind Spot: Hidden Biases of Good People, Mahzarin R. Banaji, Anthony G. Greenwald, 2013 HARVARD
Government/ Sectoral frameworks
VIC – Cultural responsiveness framework
Australian Commission on safety and quality in health care- Addressing health literacy through a new national approach
Victorian transcultural mental health- working with interpreters
CEH Language services and cultural competence frameworks