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Give your staff the skills and knowledge to work with people from other cultures using our online training.

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We All Need to Work Effectively With Overseas Born Australians

The 2016 Australian Census tells us that 28% of Australians are born overseas with 27.3% of Australians speaking a language other than English at home.

This means Australians are from increasingly diverse cultural groups. It’s essential that your staff can work with all Australians, regardless of their background.

Introduction to Cultural Competence is a series of online training courses that gives your staff the key skills and knowledge to work with people from different cultures. It is practical, logical and creates genuine staff engagement through interactive multimedia activities.

The training works on desktop, tablet or mobile phone so your staff can complete the training on their preferred device.

The training gives practical strategies for reducing misunderstandings caused by culture or language, both with clients and internally. It sets a clear organisational agenda for cross-cultural practices and creates an opportunity for you to make these practices routine.

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Australians Born Overseas

Why Cultural Competence Training?

  • Understand your clients’ needs and know how to respond
  • Deliver better services to diverse communities
  • Grow your client base of overseas born Australians
  • Prevent cross-cultural communication mistakes and client complaints
  • Get and keep diverse staff by improving inclusion
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Grow Your Organisation

  • Improve services to your clients
  • Improve communications
  • Reduce complaints

Strong Communities

  • Build a positive reputation
  • Improve market reach
  • Expand client reach

Grow/ Develop Your People

  • Attract new and different talent
  • Improve staff retention
  • Become an employer of choice

Support For Management

  • Meet legal obligations
  • Improve OH&S
  • Improve workplace satisfaction

Our Cultural Competence Online Courses

Introduction to Cultural Competence - Unit 1: Key Knowledge

Unit 1 gives your staff a framework to understand Australian cultural diversity. It sets a clear, positive agenda for how staff can create a culturally responsive workplace. Staff learn how cultural competence can help them reduce structural factors that create poorer outcomes for migrants and refugees in Australia.

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Perfect for all staff who need to understand the basics of cultural competence.

Introduction to Cultural Competence - Unit 2: Practical Skills

Unit 2 lets your staff practice the skills they need to work effectively with migrants and refugees. This unit has practical activities that show your staff how to reduce unconscious bias, use plain language and check their clients understanding.

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The perfect add-on to Unit 1 for staff who work in-depth with migrant and refugee clients.

Working with Interpreters

Interpreters are key to providing service access to clients who have limited English.

In this course, staff learn the skills and knowledge they need to confidently book and work with interpreters.

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An in-depth primer or refresher for staff who work with interpreters.

Some of our Clients

Since 1994, we have worked with hundreds of organisations to improve their work with migrants and refugees. Since 2016, we have trained over 8000 workers with our online training. Here’s what they have to say.

“We are happy to have over 1500 staff training to improve cultural competence with CEH”

 

Vanessa Wiggenraad

Parks Victoria

“This online training is an excellent introduction to CALD training and gets staff thinking a little more about the ways in which they can change their thinking to be more mindful of CALD interactions.” Viki Spedding

Anglicare Victoria

Ready to get started?

Try the Free Demo or Purchase the Course

Frequently Asked Questions

For Organisations

How Does cultural competency training help organisations?
  • Understand your clients’ needs and know how to respond
  • Deliver better service to diverse communities
  • Grow your client base
  • Create a unique competitive advantage
  • Prevent communication mistakes by understanding cross-cultural communication
  • Increase productivity by understanding and harnessing a diverse workforce
How is the training delivered?

This course is delivered online using our Learning Management System (LMS). This is a self-paced course and can be completed at the learner’s convenience. On completion, a certificate will be issued by the system.

Some organisations may wish to signup for a Branch setup for a small setup fee. Branch users will see a customised login page, your organisations logo and an admin user who can monitor your users progress.

For larger organisations with their own LMS we also offer access to our course SCORM files for uploading into your LMS.

Please call 03 9418 9929 or send us a message to discuss your needs and the most effective solution for your organisation.

How much does the course cost?

For Organisations

The price depends on the number of people you are expecting to train. Organisations wishing to roll out Cultural Competence Training to more than 30 staff members, please contact us for special pricing and/or a customised solution.

HOW DO I PURCHASE THE COURSE?

There are several payment options available for businesses and organisations – please contact us to discuss the best option for you.

Individuals wanting to access this course can purchase the course via credit card from here.
Please register and log into the online learning portal first.

For Individuals

How Does this training help me?
  • Understand your clients’ needs and know how to respond
  • Deliver better service to diverse communities
  • Prevent communication mistakes by understanding cross-cultural communication
  • Receive a certificate of completion that may be used towards continuous professional development (CPD)
How is the training delivered?

This course is delivered online using our Learning Management System (LMS). This is a self paced course and can be completed at the learners convenience. On completion a certificate will be issued by the system.

 

How long does it take to complete?

Our self-paced course generally takes between 30 to 45mins to complete. It has been designed to allow study at any time of the day. Participants can choose to leave and return to the course at a later time, with the knowledge that their progress is always tracked and saved.

How To Get started?

Getting started is easy, visit our online learning portal and register for free.

Once you have registered and logged in, select a course you wish to commence. Access is automatically granted once payment via a credit card is made.

Send us a Message

Info

Address: 23 Lennox Street, Richmond, Victoria, 3121
Ph: 03 9418 9929
Email: enquiries@ceh.org.au